As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

"I'm really encouraged and excited by the data," one advocate said. In the six months since the launch of the national, government-backed 988 Suicide & Crisis Lifeline, contact and answer rates have ...

Emergency 999 calls are being answered faster thanks to “transformational” changes at Hampshire police, a report has said. The average speed to answer 999 calls is now 73 per cent faster than in ...