The management and coordination of service has been the subject of a great deal of attention over the past 20 years as customer and field service has moved from its traditional role as a cost center ...

Atlanta, Georgia--(Newsfile Corp. - January 14, 2025) - Revenue Grid expands its AI Sales Assistants within the Revenue Grid Action Platform, introducing Intel and CRM Records Assistants. These tools ...

Think you know everything about CRM? Think twice. Everyone has heard about it and some even use CRM software for their sales, but there is so much more to CRM than meets the eye. If you have heard the ...

The CRM industry is now 25 years old--it's time to celebrate. In this issue's column we'll look at the impressive accomplishments of CRM over the past 25 years; next month Reality Check will focus on ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

The product category known as Sales Force Automation (SFA) is at least three decades old, and Customer Relationship Management (CRM) has been around nearly that long. Companies have spent billions of ...

The impending contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey Some weeks ago I wrote that CRM and ...