Last week I returned from NRF's "Big Show" in New York City. The annual event shines a light on the future of retail. Over 500 exhibitors and 30,000 attendees descended upon the Javits Center. Over ...

Addressing gaps in customer expectations requires you to learn more about what customers expect when they walk into your store or visit your website and what they expect to get for their money. While ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Consumer expectations of brands are higher than ever before in today’s experience economy. Customers can comment, tweet, chat, text, call, or email companies 24/7 with a question or complaint, and ...

As we came into 2021, with coronavirus still around and new, more contagious variants, I finally made the move to curbside grocery pickup. I was hesitant in this change, even though I’d heard positive ...

However, it's never a bad idea to incorporate best-practices into your B2B marketing strategy, and marketers can learn a lot from how customer service professionals have adapted in the last year and a ...

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

With customer expectations rapidly evolving due to smart tech, customer experience professionals must adapt to meet these demands and stay competitive. When it comes to smart tech and consumer demands ...

Auto-replenishment features and curated subscriptions have more and more people opting to set it and forget it.

BOSTON, June 09, 2020 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are ...

SAN FRANCISCO--(BUSINESS WIRE)--According to Zendesk’s CX Accelerator report (NYSE: ZEN), 'exceptional' is what businesses must strive for when it comes to meeting customer expectations. Yet ...

With COVID-19 accelerating digital engagement transformation efforts by six years on average, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020. Today’s ...