If you are a large-volume sender of email, you should be signed up for all the feedback loops that are available. Why? Because feedback loops are a great way to report spam, increase customer ...

The marketing department can use a customer-feedback program to drive tailored marketing campaigns ... If one of your customers has a poor experience with your contact center and defects to the ...

The email contained the ... quality anymore," says one marketing expert. In American marketing, NPS became an unstoppable craze. Other metrics followed: the Customer Satisfaction Score, the ...

Marketing is evolving faster than ever, and automation is at the heart of this transformation. As businesses strive to stay ...