The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Disciplined, value-focused customers are rewarding brands that deliver smooth experiences, ACSI’s Forrest Morgeson said.

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

CAMDEN, N.J., Sept. 3, 2025 /PRNewswire/ -- Subaru of America, Inc. today announced the automaker was ranked No. 1 overall in the 2025 American Customer Satisfaction Index (ACSI®) Automobile Study.

Results of a couple of customer-satisfaction surveys described in news articles in these pages underscore the fact that success in food retailing goes disproportionately - but not entirely - to those ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...