The Gist. Start your AI engines. Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that ...

Dynamics 365 Customer Service Equips service agents with tools to resolve issues efficiently, deliver personalized support, and ensure customer satisfaction. Dynamics 365 Marketing ...

Gain 360-degree customer insights: Dynamics 365 consolidates data from multiple sources to create a unified view of each customer. This includes past purchases, service interactions, social media ...

Dynamics 365 CoPilot was introduced by Microsoft to provide interactive, AI-powered assistance across the company's functions, all the way from sales service and marketing, to the supply chain.

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Over in Dynamics 365 Customer Service, Copilot can draft “contextual answers” to customer queries via chat or email and provide an “interactive chat experience” for customer service agents ...