Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

The Skagit Tourism Bureau is offering free customer service training tailored to businesses in the Skagit Valley. Tourism Bureau CEO Kristen Keltz said the training is being offered to businesses for ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

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