To order “How to Write Letters for All Occasions,” send your name and mailing address, plus check or money order for $8 (U.S.

If your business accepts money in any form, it is good customer service to give a receipt to a customer who requests one. You will not get this request often for invoiced products or services, because ...

I think you once wrote that failure to thank people for gifts is the No. 1 complaint you receive. Well, I can see why! My daughters, grandchildren, nieces and nephew not only fail to ...