When it comes to positive feedback, we’re so busy (or have moved on to the next challenge) that we forget to praise people for a job well done. And when it comes to negative feedback, we don’t want to ...

People sometimes try to avoid negative feedback in the workplace and clamor for positive input. But criticism is just as important to the success of a company as positive feedback. Learn to use ...

Social media is an invaluable tool to help businesses connect with consumers. When customers offer negative feedback online, however, it also has the capacity to impact a company’s reputation in ...