As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

When it comes to positive feedback, we’re so busy (or have moved on to the next challenge) that we forget to praise people for a job well done. And when it comes to negative feedback, we don’t want to ...

People sometimes try to avoid negative feedback in the workplace and clamor for positive input. But criticism is just as important to the success of a company as positive feedback. Learn to use ...

If you’ve ever been served one, you won’t be surprised to learn that science shows the so-called feedback sandwich — leading with a positive, sharing the negative, then closing with a positive — is a ...

We have all encountered it and it is something that we will inevitably encounter again. Solicited or unsolicited, delivered with intention or haphazardly, negative feedback is an unavoidable ...

Effective feedback is a key leadership tool. It nudges the organization toward actions and behaviors that are in line with desired culture and vision and leadership’s expectations. Feedback consists ...

Whether it comes from a former employee or a customer review, negative feedback about your business is not only hard to hear, it can dredge up crushing emotions that can cripple your productivity if ...

Oh, the joys of being criticized. There’s nothing like being told you’re bad at something, especially when the dig comes from someone you respect. Some, including my former employer, harangue you into ...

No matter how diligent a person is, they will, at some point, receive negative feedback in their career. Whether it’s an unsatisfied customer, an upset manager or a tense situation with a colleague, ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...