When executed well, patient journey maps are useful for discovering healthcare gaps and intervention points, understanding and improving patient experiences and outcomes, and streamlining the ...

A patient journey map is a useful tool to understand patient insights, for example, but fundamentally we need to go beyond clinical indicators and integrate emotional indicators too. In a recent ...

Republica Havas Health & M3 MI have unveiled their latest Executive Report, “Equity in Action: Mapping the Multicultural Patient Journey for Inclusive Strategies,” ...