To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately.

Predictive analytics is one of the most powerful tools at your disposal when it comes to decision-making in Six Sigma. Data drives quite a bit of any business’s operations under Six Sigma, so it ...

Anticipating the concerns of customers is critical in the post-pandemic world. Here’s how organizations can leverage proactive support as a revenue driver. When a customer reaches out to a company, it ...

From Reaction to Anticipation: Predictive analytics empower security teams to transition from reactive responses to proactive strategies by leveraging data to anticipate risks before they escalate.

In today’s competitive business environment, empowering your teams with data-driven decision-making is essential. However, amid an organization’s vast sea of data, the process of effectively ...

When I sit down with procurement leaders, they are often facing the same challenge: Their departments are stuck in a tactical data processing mode with limited resources and increasing ...

Service providers face mounting operational strain from costly site visits and complex troubleshooting Adtran’s Mosaic One Clarity, built on its REAL AI platform, delivers explainable insights, guided ...

The process of continually tracking equipment and asset health gives operations a foundation for establishing predictive maintenance strategies by enabling early detection of potential issues before ...