Salesforce is a cloud-based customer relationship management (CRM ... With its customizable dashboards and reporting features, Salesforce provides real-time insights into sales performance ...

Salesforce announced new tools for its customer service platform that use artificial intelligence to make agents' jobs easier. Among other things, Salesforce's Service Cloud now has AI augmented ...

Salesforce said Wednesday. Assistly offers cloud-based "instant customer service help desk applications" that small companies and startups use to quickly set up and deliver customer service ...