Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs. The lowest-priced plan includes advanced features, such as AI-powered ...

Salesforce Einstein, the artificial intelligence platform in Salesforce, enables companies to use AI for data analysis, predicting customer behavior, automating recommendations, and optimizing ...

Veeam Data Cloud for Salesforce isn't a bolt-on or an afterthought. It's engineered specifically to meet the challenges of Salesforce resilience — from accidental deletions, misconfigured automations, ...

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

The CRM provider emphasized visibility and scalable controls as it announced upgrades to its agentic AI platform.

Salesforce's Agentforce 3 platform promises greater transparency when using AI agents to process customer inquiries ...

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Customer history: The integration between Salesforce’s CRM and Service Cloud is seamless. In addition to screen pop-ups displaying caller names (when data is available), agents can view a customer’s ...