Salesforce announced new tools for its customer service platform that use artificial intelligence to make agents' jobs easier. Among other things, Salesforce's Service Cloud now has AI augmented ...

Takeda joins a growing list of leading pharmaceutical and biotech companies to leverage Life Sciences Cloud for Customer Engagement, a solution designed to unify data and engagement across the entire ...

Vidya Peters, MuleSoft's chief marketing officer, said Salesforce's new customer 360 capability unifies the user experience across Salesforce clouds. But the modern enterprise has, on average ...

With Salesforce you can close deals ... Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed ...

This move enhances customer intelligence through AI-driven capabilities, focusing on sales and service sectors. Over the past month, Salesforce's share price saw an uptick of 14.2%. While the ...

In an exclusive interview with CIOL, Kamal Kanth, VP of Sales at Salesforce India, shares insights on AI’s transformative role in business. He highlights how AI is reshaping customer engagement ...