Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

While Salesforce.com has been dominating the customer relationship market (CRM) market when it comes to cloud based software, it hasn’t made any major attempts to enter the enterprise resource ...

Cloud-based software and AI Customer Relationship Management (CRM) provider Salesforce has announced the general availability of Agentforce 360, the “culmination of a year of transformation, ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...

Salesforce.com launches its latest ecosystem extension with a bunch of connectors to a variety of applications. Nick Carr reports that McKinsey & Co. will release a survey showing that 61 percent of ...

Salesforce CRM and ServiceNow NOW are two of the most important enterprise cloud software companies, helping large ...

Salesforce.com is strengthening its hand in the ERP (enterprise resource planning) market, announcing on Thursday two new partnerships with Infor and Workday that will result in an intermingling of ...

Day one of Dreamforce was dull. Long on theater, short on substance I was at first disappointed in what felt like a re-run of last year's event. Larry Dignan noted that: The opening of Dreamforce 2011 ...

But, what was a controversial vision in 1999 is a generally accepted reality in 2012. What may be as out-of-date today is the fast-growing, feisty, focused, powerhouse's core name. The .com part went ...