PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible.

BLOOMINGDALE, Ill. — Russ Molitor is asleep when a computer at a Sears product repair center dials a laptop in his suburban Chicago home and sends his work schedule for the day. By the time he ...

“I think the fridge is dying!” my wife called out. The timing wasn’t great. It was Christmas Eve morning, and my wife had been up since 5:30, prepping, cooking, and baking for a mid-morning family ...

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Lawyer Joseph Williams of Baltimore County, Md., is unhappy with Sears. It's an issue of punctuality. Williams sued the company when a repairman failed to show up to fix his dryer at the time Sears ...

Q: On Sept. 26, 2022, a Sears repairman came to our home to repair a Kenmore microwave. When I called on Sept. 21 for the appointment, I was assured that the total charge would be $250 for service ...

Sajma Sabo purchased a brand new refrigerator in August 2020. She said she started having trouble with the Kenmore unit, which she bought from American Freight for $1,439, at the end of December when ...