AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 attorneys, ...
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'We didn’t automate people away, they now manage AI agents,' says ServiceNow’s CIO Kellie Romack
Automation did not lead to mass layoffs as employees were moved into AI operations, analytics and security roles, Romack tells Moneycontrol ...
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