James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

The problem that we are having here is that Steam, when starts automatically, fails to communicate with its service. This can be nothing but a glitch that can be resolved by just opening the app ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The legal industry—Big Law, in particular—is having a moment in the media spotlight. The glare is starting to feel like an interrogation light shining directly into our eyes. Then there’s the economy.

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

NEW YORK--(BUSINESS WIRE)-- Alchelyst, a leading full-service fund administrator for alternative asset managers, and Lyra Client Solutions (“Lyra”), a technology-enabled client servicing organization ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

BNY Mellon has appointed Douglas Shulman as senior executive vice president and global head of client service delivery. Shulman has also joined the firm’s executive committee. In his new role, he will ...

Q: Our agency has a large corporate client that would like us to provide our services to the corporation's employees in Mexico, all of whom speak at least some English. We can propose to serve those ...