The balanced scorecard (BSC) can be an effective way to organize and manage an organization's business activities, by ensuring balance across major areas of focus. But while many organizations have ...

When Robert Kaplan and David Norton published “The Balanced Scorecard: Measures that Drive Performance” in the Harvard Business Review in 1992, the idea of measuring business performance from ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...