Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

Western Technical College Computer Support Specialist students will offer a technology support help desk for the community from March 12-April 12. Services will be available virtually or in person in ...

Current status: there are many bogus tickets, literally destroying help-desk metric reliability, *and* the information related to a particular issue is scattered among many records. Because of the ...

We would never suggest that a cable company intentionally would make our lives difficult. Oh, no. But we have wondered why it's so easy to buy additional services from Comcast but seems virtually ...