Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

HOW DO YOU HANDLE customer complaints? Most contractors think they do a good job of resolving them. But when asked, "How do you know?" most owners/ CEOs respond, "I don't!" Research shows that if ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Part of the cost of doing business is losing customers. In some cases, there may not be anything a small business can do to retain the customer, as his needs may have changed. However, if there is a ...