Cruise passengers John Harrison and his family recently learned a harsh lesson about Enhanced ID and got denied boarding in ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

These guides, covering travel and non-travel-related topics, are based on some of the most frequently asked questions that our Consumer Rescue receives.

Cruise Fiascos: Dramatic Tales and Essential Tips. Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Michelle Couch-Friedman is an author and consumer advocate. She is the founder of Consumer Rescue. Michelle has successfully mediated thousands of problems for troubled travelers and other consumers ...

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in ...

Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem.

If your Carnival cruise has the word Greenland in the title, you probably expect to be going there. Last summer, Jill Reiter made that reasonable assumption after confirming a 14-day Greenland and ...