The New Mexico Supreme Court clarified the legal protections for 911 dispatchers, ruling that the Enhanced Medical Services Act (EMSA), not the Enhanced 911 Act, governs their liability.

(Photo by Leah Romero for Source NM) New Mexico’s highest court on Monday clarified a question posed by a federal court about which law to consider when weighing an emergency dispatcher’s ...

A 911 dispatcher in Georgia was caught on tape multitasking on the job, casually putting in her breakfast order while also answering active burglary call. Dylan Johnson dialed emergency services ...

Last Sunday morning at 5:47 a.m., Luzerne County dispatcher Kaylary Santos answered a 911 call from Luzerne Borough about a woman having a baby in active labor. “This call came in, and it was ...

SALT LAKE CITY — The second week in April is recognized as National Public Safety Telecommunicators Week, and it takes just moments inside Salt Lake City's 911 Dispatch Center to see how hard ...

SAVANNAH, Ga. (WTOC/Gray News) - A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call. On Valentine’s Day, Dylan Johnson called 911 when he thought someone was ...

A Georgia man called 911 when he thought someone was breaking into his home — but he heard the dispatcher ordering breakfast from McDonald’s on the other end of the line, according to a report.

According to Chatham County, 911 dispatchers at its location have helped with four deliveries of babies since the center opened in September 2023. "We have a 'Tree of Life' on our wall here at the ...