Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

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(NYSE:CRM) offers Customer Relationship Management (CRM) technology that brings companies and customers together. The ...

With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

The letter sent to the inspector general’s office is part of a broader Democratic effort to defend the agency from what they ...

Less than 1% of all returns filed between 2013 and 2021 had been audited as of the end of fiscal year 2023, according to IRS data. More specifically, only 0.44% of individual returns and 0.74% of ...

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

Eurostar has opened a new Service Centre at St Pancras International to provide a more streamlined and accessible experience ...

Nationwide Building Society has provided some guidance about a £50 payment going out to customers. The group is paying the ...

has launched a client-facing newsletter to help advisers’ customer engagement. Designed exclusively for Paradigm member firms, the paid-for service will provide them with quarterly newsletters ...