Customer service has always been the hallmark of the travel and tourism industry. And the new travel consumer has grown accustomed to a higher level of customer service due to the upsurge in ...

Jo Causon, CEO of The Institute of Customer Service, said: “Membership of the Institute will enable Hays Travel to benchmark against hundreds of organisations.” Hays Travel will have access to ...

Together, Dubai Way and Dubai Expert ensure a high level of customer care and intricate knowledge ... for the licensing and classification of all tourism services including hotels, tour operators and ...

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry ... dynamic pricing, and customer service chatbots, AI’s influence ...

CIO Thompson is a travel and tourism veteran. He joined Palatinate Group in ... With a set of products aimed at delivering personal and high-value service to the customer, Thompson believes it is ...