Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Whether you're just starting out or considering tools to level up your team’s efficiency, you’ve probably heard about Dynamics 365 but might not know exactly how it can help your field service team.

We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We heard your feedback during the preview period and are ...

To complete an inspection, they had to scroll through a list of PDF forms ... how much time was allotted for a service call. With Dynamics 365, all this happens in the easy-to-navigate Field Service ...

While the report does focus on Microsoft Dynamics 365, it also notes that similar field service management applications also exist from Oracle, SAP and Salesforce. Lili Cheng, Corporate VP of ...

After you associate properties with customer assets, you can log specific values of a property to build a history of its values. To add a new value to the property history, add another property log.

Microsoft introduced the addition of Copilot features in Dynamics 365 Field Service. Managers can use Copilot’s generative AI features with Dynamics 365 Field Service, which can help create and manage ...

To switch between Cloud PC and Desktop using Windows 365 Switch, you need to get hold of a few things. The computer on which you intend to use this feature must be Windows 11 Pro or Enterprise.

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service ... to customer messages, and assist ...

Microsoft has announced that it will integrate Copilot, its AI-powered code suggestion tool, into its Dynamics 365 Field Service app ... responses to customer messages by summarizing key details ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.