Welcome to the April 2025 release update of unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center! This update brings a suite of new features designed to enhance the ...

We’re excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service. This blog post is a follow-up to the ...

Q1 2025 Results Conference Call May 1, 2025 5:00 PM ETCompany ParticipantsChristie Masoner - Vice President of ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Thank you for standing by and welcome to the Interface Inc, first quarter 2025 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks ...

Can't run Windows 11? Microsoft suggests renting it instead Microsoft has announced a price cut for Windows 365 alongside a ...