Officials described these two new additions, which they said will be available later this year, as more modular software as a service ... Dynamics 365 branding because Dynamics 365 has customer ...

Here's how that template would work, per the "Overview Guide": Using the customer service feedback template, you can automate sending surveys when a case is resolved in Dynamics 365. You can then ...

In a blog post announcing the news, Jeff Comstock, Microsoft's Corporate Vice President, Dynamics 365 Customer Service, highlighted the negative implications of long wait times, misdirected calls ...

“Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline ...

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

“Our customers are our biggest assets and we want to be number one in our customer ... Microsoft Dynamics 365 was that it was a scalable cloud platform, which they could extend across their workflow ...

Microsoft has announced the general availability of its Dynamics 365 Project Operations solution across India helping service-based ... to deliver differentiated customer experiences.

Dynamics 365 AI for Sales, Customer Service and Market Insights. “Many people, when they talk about CRM, or ERP of old, they referred to them as systems of oppression, they captured data ...

This ensures every department, from sales to customer service, has the context they need to deliver a seamless experience. Personalisation is no longer a luxury; it’s a necessity. Dynamics 365 ...

The company was able to build a robust customer service system ... The structure of the service The base solution for service is Dynamics 365, which combines business intelligence applications that ...