Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the ...

The public cloud build-out remains in its early phases. AWS has taken the market by storm, with Azure trailing, but the two are seen as clear leaders. This is a rapidly evolving market and Microsoft ...

“The increasing complexity of digital operations has made standardisation and platform integration critical,” said Ali ...

This wide-moat stock can serve as a core holding for any investor. Microsoft MSFT may very well be one of those stocks to buy ...

"In parallel, the implementation of Microsoft Dynamics 365 Business Central marks a significant step forward in modernizing our finance and operations infrastructure. By consolidating key business ...

Over the years, we have collaborated with numerous partners to ensure we deliver a solution that the customer is looking ... Applications – Microsoft Dynamics 365 and Power Platform; Solutions ...