In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

ISSA’s fitness function balances migration cost and time, minimizing the impact of security constraints on migration efficiency. Results show that ISSA with a security check improves migration success ...

Check Point Research has identified a new phishing campaign that exploits Microsoft’s Dynamics 365 Customer Voice, a customer relationship management software product. It’s often used to record ...

“We are very pleased to continue to deliver Argano’s year of accelerated expansion by welcoming a best-in-class company like Real Dynamics ... functions across customer engagement and service ...

An open source FaaS (Function as a Service) framework based on Express for writing portable Node.js functions. The Functions Framework lets you write lightweight functions that run in many different ...

“The company implemented a global digital transformation with Dynamics 365. Because of this shift, we can focus on being proactive. Effort previously required for maintaining the on-premises ...

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...