Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the ...

Additionally, La Rosa has also implemented Microsoft Dynamics 365 Business Central ... to equip agents and franchisees with the tools they need to deliver exceptional service. The Company offers both ...

The US Smart Home market is expected to reach USD 26.31 billion by 2029, up from USD 19.88 billion in 2024, at a CAGR of 5.8% from 2024 to 2029 according to a new report by MarketsandMarketstm. The US ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Pre-earnings options volume in Steel Dynamics (STLD) is normal with calls leading puts 7:6. Implied volatility suggests the market is anticipating a move near 4.2%, or $4.91, after results are ...

Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a ...

Boston Dynamics Atlas: Mastering Agility and Real ... making it ideal for applications in healthcare, customer service, and household chores. Its ability to operate independently in complex ...