Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...

Most companies think they are doing win-loss analysis when they are actually relying on internal opinions, anecdotes or ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer ... feedback from phone calls and emails to online ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

Upcoming generative AI features in unified endpoint management tools have the potential to bring new efficiencies and ...

Hamamatsu Photonics, a global leader in whole slide imaging and spatial proteomics solutions, is pleased to announce a strategic partnership with Sirona Dx (SDX) as its Technology Access Partner. This ...

Fifteen years after winning a Best New Product Award at the Specialty Coffee Expo (formerly the SCAA Expo), coffee roasting software provider RoastLog is entering an ambitious new chapter.

The Perforation Machine industry in the United States is predicted to reach USD 1.3 billion by 2035, increasing at a 3.1% ...

In January 202 1, Bigtincan, one of the world’s leading providers of sales enablement automation, announced that it had acquired 100% of VoiceVibes Inc. The deal expands Bigtincan’s leadership in ...

E's boron product successfully surpasses a high hurdle in the qualification process, as the specialty glass industry is its most difficult market to qualify product for HESPERIA, CA / / April 24, ...

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