They would respond with feedback that was pretty general, like "customer service" or "pricing." Using generative AI to dig deeper and ask conversational follow-up questions has allowed our clients ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

With its all-in-one architecture, expAInd empowers businesses to automate and optimize their sales, marketing, and customer ...

In an era where customers demand instant, seamless access to services, businesses across industries are turning to ...

Operator: Good morning, and welcome to The Shyft Group First Quarter 2025 Conference Call and Webcast. [Operator Instructions] As a reminder, this call is being recorded.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

AI agents are gaining traction for one big reason: They deliver tangible results. When you automate repetitive tasks, surfac­e real-time insights, and improve customer interactions, businesses can ...

In a recent delivery goof-up, Antriksh Chopra, a customer who ... chat support tells me to email& wait for 12 hours! Are you serious", the post read further. In a follow-up post, Chopra added ...

Remember when you used to call your favorite local restaurant and order delivery directly from them? Maybe they knew your usual, asked how your kids were doing, or threw in an extra sauce just because ...

Allulose, a smart low-calorie sweetener included in Glucovy, offers even more metabolic support. Research suggests it can ...

Class, 40 Under 40, and Women With Spark – celebrate people in the industry who are doing amazing work. These award winners ...