One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The U.S. Postal Service is saving a great deal of money with UPS as its prime air cargo vendor instead of FedEx, according to ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Coenraad Jonker, founder and CEO of Tyme Group, urges Minister of Home Affairs Leon Schreiber in an open letter to reverse ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

An employer only needs a few seconds to review your resume before making a decision. It’s probably going to end up in the “no” pile if it doesn’t immediately catch […] ...

Around 25 minutes before the boat was due to set sail Daly’s phone rang. “I was on the M50 when I received a call. The lady asked me where I was. I replied that I was on the M50, near the port ...

Shopify reports on effective customer acquisition strategies, including pre-launch demand, in-person connections, and ...

Invasive carp are generally not eaten in the U.S. and are not desirable for sportfishing. In fact, silver carp have a propensity to jump up to 10 feet out of the water when startled by a boat motor.

Most Americans likely recognize the importance of maintaining a strong Army and appreciate the many sacrifices its members have made — and continue to make — to protect our country ...