I am writing to publicly recognize and express my deepest appreciation for Dr. Mahmoud Tabbaa, a dentist at Lima Community ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

To the editor: I have known Cort Chappell practically all my life. I would vouch for the ability and integrity of him and his office. There is an old expression that the “cobbler’s children have no ...

Letter: Even though you did not leave your name, I hope you will read this and accept my sincere thanks and you will serve as an example to others to do the same.

A LinkedIn representative shared an example video cover letter made by Curtis Ying, a graphic and web design professional who applied for — and landed — a job at Adobe last year.

I can understand that any business is interested in improving market share and returns. It is self-interest 101. The column also asserts that “Not all companies will be able to offer live customer ...

I went to Tobago for the weekend, carried the family, decided against the boat because of the time, rented a car too, and it was great. Hopped on the plane—an ATR BW1500. The plane left at 5.45 ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Ask anyone who has called Verizon, Comcast or their internet service provider. Here is one example from something posted on Reddit. “Anytime I need to call Verizon it’s an absolute nightmare. … ...

Mercury News Letters to the Editor for Dec. 26, 2023 By Letters To The Editor UPDATED: December 26, 2023 at 3:51 AM PST ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...