One Fortune 100 retailer I worked with had 15 years of customer interaction data but could only afford to process 30% of it.

The order-management lifecycle is ripe for automation — especially in the form of artificial intelligence.

Automation vendor Workato says the AI agents it runs in its own internal systems are set to save the company millions of ...

In a world of flashy food trends and Instagram-optimized eateries, Main Street Station stands as a testament to getting the basics absolutely right – especially those home fries, which alone are worth ...

Big defense contractors have “conned” services into believing they need bespoke systems, the Army secretary said.