Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

Customer history: The integration between Salesforce’s CRM and Service Cloud is seamless. In addition to screen pop-ups displaying caller names (when data is available), agents can view a customer’s ...

The CRM provider emphasized visibility and scalable controls as it announced upgrades to its agentic AI platform.

Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs. The lowest-priced plan includes advanced features, such as AI-powered ...

Understanding Salesforce AI’s Capabilities. Salesforce is a longstanding favorite in the customer relationship management (CRM) software world, providing users with one of the most comprehensive ...

Veeam Data Cloud for Salesforce isn't a bolt-on or an afterthought. It's engineered specifically to meet the challenges of Salesforce resilience — from accidental deletions, misconfigured automations, ...

Salesforce’s powerful analytics also allow granular tracking of deal stages, rep activities, and customer interactions, enabling sales managers to make data-driven decisions.

Best Salesforce Alternatives – CRM Features & Pricing Compared 2025 Salesforce is a huge name in CRM – but there are plenty of other alternatives you should consider in 2025.