Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Informative dashboards: Salesforce’s customizable dashboards are excellent. They enable reps and managers to track conversion rates , sales trends, customer satisfaction levels and more.

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Customer, journey and interaction history are backed by Einstein AI, Salesforce's AI technology, and Genesys AI empowering employees to increase customer satisfaction and meet performance KPIs.

Customer history: The integration between Salesforce’s CRM and Service Cloud is seamless. In addition to screen pop-ups displaying caller names (when data is available), agents can view a customer’s ...

Small business owners often struggle to track their companies' key performance indicators (KPIs) because of their packed ...

The CRM provider emphasized visibility and scalable controls as it announced upgrades to its agentic AI platform.

Salesforce Essentials is the go-to CRM for small businesses. It’s a snug fit for teams with up to five members, offering a unified view of customer interactions across various channels.

Salesforce CRM is highly customizable; with time, you can modify almost every element to fit your specific business needs. The lowest-priced plan includes advanced features, such as AI-powered ...

Veeam Data Cloud for Salesforce isn't a bolt-on or an afterthought. It's engineered specifically to meet the challenges of Salesforce resilience — from accidental deletions, misconfigured automations, ...

Salesforce Einstein, the artificial intelligence platform in Salesforce, enables companies to use AI for data analysis, predicting customer behavior, automating recommendations, and optimizing ...