Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. ROCKVILLE ...

With 3CLogic, the organization will inherit a unified omnichannel agent and administrative experience—integrating voice, digital channels, AI, and workflows into its ServiceNow IT Service ...

SYDNEY. Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research ...

I use it becuase it is a great smartwatch, and until the Galaxy Watch 8 Classic comes out, it will be on my desk and wrist. For now, it’s easily one of my favorite smartwatches or devices, in ...

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

While trying to automate help desk functions isn’t new, Console differentiates itself from existing competitors — including Moveworks, which was acquired by ServiceNow in March for $2.85 ...

National Oceanic and Atmospheric Administration workers watch a rally outside headquarters to oppose the recent firings, in Sliver Spring, Md., on Monday, March 3, 2025.

The National Park Service and U.S. Park Police on Thursday evening closed Dupont Circle Park, widely known as the heart of Washington,’s LGBTQ neighborhood, ahead of the final weekend of ...