Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Many banks face immediate cost constraints and are under pressure to deliver short-term financial results. Investment in ...

Got gripes about your commute? Your feedback could pay off–literally.The MTA officially launched its Spring 2025 Customers ...

The MTA is encouraging customers to tell it how they feel about service during its 2025 spring survey. The survey was launched on Monday. Customers who use the subway system, ...

1. Make customers part of every conversation Our relationship with moms is a partnership. While they trust us to provide safe ...

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback ... for example. The company has also ...

The Skills.law group, headed by US-based Oz Benamram, is asking for people at law firms to complete the following ‘Legal AI Vendor Satisfaction Survey’. The survey simply asks you to grade a list of ...

By leveraging the new Large Language Model (LLM) technology, this initiative enhances support efficiency, productivity, response time, and customer satisfaction to the highest extent. With the ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...