In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the ...

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses by using ...

Customers shopping at Marks and Spencer stores have been left high and dry after a contactless payment meltdown. M&S ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

If you’re a Comcast customer in Philadelphia, the ceiling for internet speed just got higher. Innovative data centers, such as one The Inquirer toured in Northeast Philadelphia, make it possible.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

The air and ocean freight forward specialists at R&M Trucking have become the first US customer for the new Volvo on Demand “trucks as a service” offering by deploying a new Volvo VNR Electric ...

While gen AI is already having a profound impact on marketing activities like customer service and content creation, it has ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

But Saade said "the implementation of initiatives should not exceed 6 to 12 months" and would slash response times for customer advisers receiving 1 million emails a week, including requests on ...