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Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

American Airlines CEO Robert Isom said in a leaked memo that the company is planning three major changes to its travel policy ...

In his latest annual letter to shareholders, Jassy looks ahead to how Amazon will continue to unlock the vast potential of AI.

With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

AARP New York members urged Congress to improve the administrative process so that people can easily be connected with benefits that often sustain their lifestyles.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer ... should receive a letter within two weeks.

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

“We are deeply troubled by the startling and sudden decline in customer service from the agency,” Nancy LeaMond, AARP’s chief advocacy and engagement officer, wrote in an April 7 letter to acting SSA ...

The letter asked Dudek to address recently reported ... Changes to Social Security's ID verification could make customer service even worse SSA announced that it would require some beneficiaries ...