The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

The average National Grid customer’s electric bill would rise 20% over three years in a rate hike plan submitted to ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

The roundtable program was themed “Unlocking the power of volunteerism through media,” on Thursday featured a series of presentations by senior managers of the National Volunteer Service on the goals ...

The City of Aurora recently updated and rebranded its customer service experience as "myAurora 311". Customer Relations Manager Rikki Benjamin says the program allows residents to contact the city ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos ... Uncertainty over the program's future has caused widespread panic for the 73 million ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

To apply for the Employment Navigator and Partnership Program, you must be a transitioning service member or spouse, be within two years of retirement or 365 days of separation and participate in ...

They help with basic tactics and knowledge to maintain a consistent brand voice and deliver excellent customer service. However, this doesn’t mean you shouldn’t leave room for interpretation and ...

Built on PAR Retail™, PAR’s industry-leading loyalty platform purpose-built for convenience and fuel retail, this next-generation program ... customer experience, customer service and ...

How to write a helpful customer service policy (outline template) Before you dive into the policy’s content, make sure to name your document, i.e., “Customer Service Policy” or “[Brand Name] Customer ...

Our site is governed by the Startups editorial manifesto. Have you had a memorable customer service experience? Whether good or bad, before you start a business, learn about the different types of ...