Jigyasa Grover shares what worked and what she'd change about the résumés that landed her roles at Meta and X.

Eventually, we concluded that our approach at the time wasn’t sustainable and that we needed a different way to build our ...

If you ask for a little help from AI, you could streamline one of the most painful parts of applying for a new job.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

New research reveals the skills gap that could be costing you job opportunities. Americans list nearly 10 skills on their ...

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Hiring people to fill positions at restaurants can be a tricky task. You want someone who can do the job but will also stick ...

Most job seekers agree it is appropriate to use AI to assist in their application process, from creating mock interview questions (78%) and drafting resumes and cover letters (72%) to creating work ...

For example, an applicant may put the coding languages Python or C++ on their resume for software engineering jobs that require those skills, ideally improving their chances of being picked up by ...

Tailor your resume for each application, emphasizing relevant skills from the job description. Provide clear examples of applying these skills, such as leading projects or improving customer ...

It's one of many examples of people being forced to deal with the frustration that comes with calling a customer service centre that is now being amplified by automated messages asking them to be ...