In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

In an asynchronous chat setup, it’s common for service representatives to place conversations in a waiting state — For example, they are waiting for the customer to respond with additional details.

The partnership bring Gong’s context-rich customer interaction data and AI-powered revenue insights directly to Microsoft 365 ...

Bryce Maddock, CEO,?TaskUs. “Our AI deployment specialists will apply agentic AI upfront to automate many simple, repetitive customer service functions. We’ll then provide human support from our ...

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Tesla is also working to escalate concerns more quickly. The May 9 report said that within a couple of weeks, customers will ...

Feb. 27 - Eisai: The Japanese biopharma is restructuring its operations in the U.S., leading to 121 layoffs across commercial, medical and corporate service functions. Story Feb. 25 - Ryvu ...