In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Away: Indicates the service representative is on a break but still connected to the customer service. Dynamics 365 Customer Service updates the service representative’s presence in real time based on ...

“The company implemented a global digital transformation with Dynamics 365. Because of this shift, we can focus on being proactive. Effort previously required for maintaining the on-premises ...

Why You Should Work with a Certified Dynamics 365 Consultant.As businesses move toward digital transformation, choosing the ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

“We are very pleased to continue to deliver Argano’s year of accelerated expansion by welcoming a best-in-class company like Real Dynamics ... functions across customer engagement and service ...

Microsoft showcases custom AI tools to cut costs and boost productivity. Here's what else happened in business tech that ...

A new phishing campaign is exploiting Microsoft Dynamics 365 Customer Voice to steal login credentials and bypass MFA, ...

function, in the past months, mainly thanks to strong innovation in computing power and camera technologies. An Aion V jointly developed by Chinese automaker GAC and ride-hailing service Didi was ...