The public cloud build-out remains in its early phases. AWS has taken the market by storm, with Azure trailing, but the two are seen as clear leaders. This is a rapidly evolving market and Microsoft ...

Recently, the Colorado-based organization adopted Microsoft Dynamics 365 Customer Service to improve the member experience, generate data-based insights to inform strategy, and gain efficiencies.

“Dynamics 365 ... functions like an accounts receivable sub-ledger which manages the entire billing life cycle—calculating bills, issuing invoices, processing payments, and managing credits. At the ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

(Photo: Jim Allen/FreightWaves) Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to ...

Includes reference information about getAgentAvailability method, syntax, and parameters in Omnichannel for Customer Service JavaScript API reference ... an internal call to the setContextProvider ...

The information can then be used to route and assign the work items optimally to customer service representatives (service representatives or representatives). Typically, rules are written in the ...