Hire Resolve’s client is seeking a Microsoft Dynamics 365 CRM Developer who will be responsible for designing, developing, and implementing Microsoft Dynamics 365 CRM solutions. The role involves ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

Abstract: A virtualized network service is generally implemented via a service function chain(SFC) composed of a set of VNFs in an ordered sequence. The SFC orchestration aims to deploy SFCs on ...

We’re excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.

Check Point Research has identified a new phishing campaign that exploits Microsoft’s Dynamics 365 Customer Voice, a customer relationship management software product. It’s often used to record ...

“We are very pleased to continue to deliver Argano’s year of accelerated expansion by welcoming a best-in-class company like Real Dynamics ... functions across customer engagement and service ...

Accurate forecasting is key to maintaining efficient customer service operations. Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Abstract: Owing to the Network Function Virtualization (NFV) and Software-Defined Networks (SDN), Service Function Chain (SFC) has become a popular service in SDN and NFV-enabled network. However, as ...