The richness of the Dynamics 365 platform enables us to grow our solution to introduce new products and services and quickly adapt to changing customer needs.” John Somers, Field Transformation ...

Recently, the Colorado-based organization adopted Microsoft Dynamics 365 Customer Service to improve the member experience, generate data-based insights to inform strategy, and gain efficiencies.

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But Saade said "the implementation of initiatives should not exceed 6 to 12 months" and would slash response times for customer advisers receiving 1 million emails a week, including requests on ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

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Includes reference information about getAgentAvailability method, syntax, and parameters in Omnichannel for Customer Service JavaScript API reference. - TRUE if the queue is within operating hours. - ...

The information can then be used to route and assign the work items optimally to customer service representatives (service representatives or representatives). Typically, rules are written in the ...