The richness of the Dynamics 365 platform enables us to grow our solution to introduce new products and services and quickly adapt to changing customer needs.” John Somers, Field Transformation ...

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But Saade said "the implementation of initiatives should not exceed 6 to 12 months" and would slash response times for customer advisers receiving 1 million emails a week, including requests on ...

We’re thrilled to introduce the public preview release of Scheduling Operations Agent, a feature for Dynamics 365 Field Service enabling dispatchers to improve technician schedules quickly and ...

The information can then be used to route and assign the work items optimally to customer service representatives (service representatives ... media/create-work-classification-rule.png" ...

Includes reference information about getAgentAvailability method, syntax, and parameters in Omnichannel for Customer Service JavaScript API reference. - TRUE if the queue is within operating hours. - ...